Our Telephone Technical Support service provides high quality telephone support relating to your single site Progeny Access Control Doors software and is designed to assist you in the event of any issues or problems you may encounter and keep your access control system fully functioning.

The service is provided by our highly trained consultants who are familiar with all aspects of our products and software and is available Monday to Friday, 9am to 5pm.

Competitively priced at £399 + VAT for 12 months support the Telephone Technical Support Service can be purchased directly from our website by clicking on the Paypal button below and following the onscreen instructions or alternativley by proforma invoice.  If you would like to pay via proforma invoice please contact sales@progeny.co.uk or call 01254 883348.

More details of our Telephone Technical Support Service are provided below.

Service Period - Annual 
Service Price - £399 + VAT (£478.80)

Service Scope - Manned Telephone Support or return call within 24 hours, Email Support, Remote Assistance using Remote Desktop (where available).

Telephone Support is available 9am to 5pm Monday to Friday. If no one is available to take your call when you contact us you will be called back witihin 24 hours.  Email support is monitored 9am to 5pm Monday to Friday. Emails received outside of office hours will be collected and contact will be made on the next working day.

In addtion to the Telephone Support we can also provide Planned Onsite Assistance, System Health Check and Software upgrades.  These will be subject to additional charges which can be provided upon request