Lifetime Warranty

All Progeny products manufactured by BSB Electronics Ltd are covered by ‘Progeny Lifetime Support’ which is limited to any defective material or manufacturing defects causing the failure of the product during its lifetime. Third party products not manufactured by BSB Electronics are covered by the warranty supplied by the original manufacturer.

Lifetime means the period of time the product remains in manufacture at BSB Electronics Ltd.

Lifetime cover does not include faults caused by damage due to neglect or having being handled without due care and attention, damage due to misuse, normal wear and tear of limited lifetime components (i.e. contact based cards or readers) or not being installed to BSB Electronics Ltd specifications and instructions.

Any products returned to BSB Electronics that are found to have ‘no fault’, or are not covered by standard warranty or Progeny Lifetime Warranty, are subject to a standard repair charge of £45.00 (exc. VAT) which will be made for any investigative work, testing and repair unless the item is beyond economical repair

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Returning Goods

Before returning an item our Support team should be contacted on +44 (0) 844 811 8976 if a fault is suspected. The support team may be able to help ascertain the cause of the fault and offer a solution without the need to return an item which subsequently may be found to have no fault following testing.

If returning goods under warranty the following procedure should be followed:

1. Download a copy of the Returned Materials Authorisation form from here (A copy can be requested to be sent via post, fax or email if required).

2. Call Progeny support on +44 (0) 844 811 8976.

3. Request a RMA number, 1 per item to be returned.

4. Fill in and complete Section 1 of the RMA Form and sign the declaration (1 form per item returned).*
5. Package the item carefully to ensure that no damage is caused during transit.
6. Return the item(s) along with the RMA Form to:

Returns Department
BSB Electronics
Progeny House
Queen Street
Great Harwood
Blackburn
Lancashire
BB6 7AU

*Please note that we cannot process any returned item under the terms of the warranty until Section 1 has been completed and the declaration has been signed.